FAQs

If you need to make changes to your order, please contact us as soon as possible so we can catch it before it's processed. In some cases, we may need to complete a quick refund and recharge over the phone to update your order with the correct items.

If your order has already been dispatched, we will not be able to make any updates or cancel your order as it is already in the process of being delivered to your nominated address.

If you have accidentally provided an incorrect delivery address, please contact us immediately after you have placed your order. Depending on what stage your order is in, it may be possible for us to update your address details or lodge a redirection to your preferred address.

You don't need to sign up as a Real Deals member to make online purchases. If you prefer, you can checkout as a guest.

There are member exclusive perks of joining our Real Deals Rewards Program, so signup today.

Search for the product you're after – just enter the product name, brand or category of the item you're looking for in the search box at the top of the page. Once you've found the product select 'Add to cart'.

Once you're ready, click on your 'shopping cart' (top right of page, with the little shopping trolley on it) to checkout or view your cart.

Follow the steps in the checkout to enter your contact details, choose your delivery options and proceed to payment.

Please select your preferred payment method and enter in your details.

Check your details are accurate and hit 'Pay now'.

Your order is complete, and we'll send you a confirmation email with all the details and delivery/collection information.

If you are an existing Real Deals member, you can login to access your account.

Alternatively, if you signed up as a Real Deals member in-store and haven't set up an online password for your account, simply register with the same email address used for your in-store membership.

If you'd like us to spool your reel, please leave a note in the comments at checkout. Something simple like "Please spool reel" is perfect. If no note is included, the reel will be unspooled.

For all information regarding our price match policy, please click here.

Your tracking information will be sent directly to the email address you have supplied when you placed your order. Please click on the link in the email to allow you to track your order.

Find out shipping costs here.

Orders are typically dispatched within 1 business day. During promotional periods or on weekends, it may take longer. To ensure same day dispatch, order before 10am and select 'jump the queue' at checkout.

Metro Deliveries - should arrive in 2 – 5 business days

Regional Deliveries - should arrive in 3 – 9 business days

Remote Deliveries - should arrive in 5 – 13 business days

Express orders are delivered weekdays within 1-4 business days, depending on the delivery location.

Free delivery on standard orders over $119*

This offer is subject to the following terms and conditions:

Free shipping is only valid to destinations within Australia. To qualify, your order must be greater than $119 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges. Offer excludes bulky products. This offer only applies to orders placed online for delivery. Online orders must meet the above criteria in full to qualify for free shipping*.

We are unable to ship internationally at this time; however, orders can be placed from overseas for delivery to an Australian address.

Standard products are delivered via the Australia Post network and are home delivered where this service exists. If you are outside of their home delivery network, they will deliver to the nearest post office and you will receive a card for collection.

Bulky products require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.

Should we be unable to arrange delivery to your location; we will arrange a refund for your order.

Home delivery orders may be delivered under 'Authority to Leave' if the carrier deems it safe to leave items at the delivery address. This is at the carrier's discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect from your nearest delivery depot.

Once your order has been delivered, we accept no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered, please contact us within 14 days of delivery.

Please note, bulky products are delivered via couriers and cannot be delivered to any Australia Post Services, including Australia Post Offices/Outlets, Parcel Collect, PO boxes, roadside mailboxes or parcel lockers.

Click & Collect allows you to purchase goods through our website and pick them up when it's convenient to you.

When you use Click & Collect to buy online, your goods are paid for before you arrive, so all you need to do is collect and go.

Within 4 hours of placing your order you will receive an email confirming your order is ready for collection. Occasionally, during promotional periods or on weekends, it may take longer than 4 hours. Please ensure you have received your 'Ready for Collection' email or SMS before proceeding to visit us in-store.

There is no additional charge for Click & Collect.

View the item(s) you'd like to purchase online. Select your colour, size and quantity. Add the item(s) to your cart. Follow the steps to check out as normal. The delivery section in checkout will indicate that you are collecting your items in-store.

You'll receive an email confirming your order. A second email will be sent when your order is ready for collection. Ensure you bring a digital or printed copy of this email along with photo identification with you.

Head to the front counter and present your email and ID to collect your item(s).

Please allow 4 hours for collection and ensure you've received your 'Ready for Collection' email before proceeding to store.

Yes, you can make changes to your Click & Collect order. How we process the update will depend on how far along the order is in our system, so please contact us as soon as possible if you require any changes to be made.

Your order will be held for 7 days from the time your collection email arrives.

After 7 days, we may contact you to confirm you still want to proceed with the order. If you do, we're happy to hold it for longer. If we don't hear back, the items will be returned to stock and your order will be refunded.

If you know in advance you can't collect your order in time, please contact us to make arrangements - our team will provide options so you don't miss out.

Yes, should you need to cancel your order prior to pick up, please contact us as soon as possible.

Returns are offered in accordance with our Returns & Refunds Policy.

If you wish to exchange a product or purchase additional items, you can do this once at the store. Our team can also return your Click & Collect and assist you to buy something different when you get in-store.

Firstly, ensure you wait for the 'ready for collection' email before proceeding to visit us in-store. This will ensure the team have put aside your item and assigned it to your order.

If, for any reason, your items aren't ready when you arrive, we'll prepare them for you as quickly as possible while you wait. If you would prefer not to wait, we're also happy to arrange a full refund on the spot.

Yes, you can nominate someone else to collect on your behalf when placing your order. Just provide the name and mobile number of the person collecting under the 'Who is Collecting' section during the online checkout process. Make sure they are over 18 and have their ID ready at pick up.

Yes, you'll need to present your ID before picking up your items. When purchasing knives or other restricted products, photo ID with proof of age must be supplied.

If an item you're after isn't currently available for Click & Collect, contact us and we can manually place an order for you in our system. Once the product arrives in-store, we'll put it aside under your name.

If you'd like us to spool your reel, please leave a note in the comments at checkout. Something simple like "Please spool reel" is perfect. If no note is included, the reel will be unspooled.

Our Real Deals Rewards Program is our way of giving back to customers who support us and our Bundy fishing community. It's designed to reward loyal shoppers, keep you connected, and make every purchase go a little further.

To view the exclusive benefits you will receive by being a member, click here.

Please view our Real Deals Rewards Program page for full details on member benefits.

Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.

Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our Real Deal members, require you to sign in prior to code redemption.

Enter the code in the "Promo Code" box and press REDEEM to activate the discount or offer.

Please view our Real Deals Rewards Program terms & conditions here.

For all information regarding our Returns and Refunds policy, please click here.

To exchange or return an item, simply return the product to our store along with proof of purchase (your tax invoice or purchase receipt).

We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products.

Simply visit us in-store, if you need any clarification, please view our Returns and Refunds policy.

For information on how to initiate a return for items purchased online by non-local customers, please refer to our Returns and Refunds Policy.

Refer to our change of mind section of our Returns and Refunds Policy to ensure your product(s) meets the criteria for a change of mind return.

Please contact us and we will advise you on how to proceed.

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.

Yes. Tackle World Bundaberg is compliant with the industry standard for protection of personal information (PCI).

Any of our pages which require you to enter personal details are encrypted using Secure Socket Layering (SSL) technology, which protects the information as it is sent to us from your computer. Any page which is secured with SSL can be identified by checking the URL.

If it says 'https' rather than the standard 'http' then it is a secure webpage. This system is used by all reputable online shopping sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Yes, if you have a Tackle World Bundaberg gift card with a value equal to or exceeding the total value of your order including any delivery fee that may be payable.

Alternatively, we offer over the phone payments. For this, simply call us on (07) 4153 4747.

You can pay for your order with Visa Card, Mastercard, PayPal, ZipPay, Afterpay and/or Tackle World Bundaberg gift card(s).

Yes, you can use a Tackle World Bundaberg gift card to pay for your online order. If the gift card balance covers the full amount, it will complete the purchase entirely. If not, the gift card will be applied up to its value, and you can simply pay the remaining amount with your credit card.

No, gift cards from other Tackle World stores cannot be used online, but they can be redeemed in-store at Tackle World Bundaberg.

All orders are calculated in Australian Dollars (AUD).

Yes, you can own it now and pay later with Afterpay. Afterpay is available online and in-store.

Yes, you can own it now and pay later with ZipPay. ZipPay is available online and in-store.

Yes, PayPal is available online as a payment option.

No, AMEX is not available as a payment option for online purchases. AMEX is accepted for in-store purchases only.

No, BPAY is not available as a payment option at this time.